• Research
  • Ethnography
  • Industry Reports
  • Leadership Gathering and facilitation


  • Leadership coaching: what does success mean?
  • Quant / system thinking: how to best connect our data using AI?
  • Qual at scale: measuring impact and IMM's
  • Org design: How to put people together?
  • How to design soft systems?


There is more work than what I can share in these pages, even when password protected. This includes extensive CX work, writing and R&D work for clients in retail, luxury, telecommunications, airlines and healthcare